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Shipping & Returns

GENERAL SHIPPING - At the time of check out, you will have options for different carriers as well as shipping options for standard or faster delivery times.
 
*FedEx/UPS shipping options include standard insurance of $100
Please contact us if you would like to purchase additional insurance for UPS shipping.
 
*USPS Priority and Express shipping options include full insurance for your purchase.
 
*Please feel free to contact us if you prefer a method of shipping that is not available at check out.
 

DOMESTIC SHIPPING - We will ship ONLY to the Billing Address related to the credit card used at the time of purchase--unless other arrangements are made in advance. A signature will generally be required. This is to protect the cardholder as much as ourselves.

INTERNATIONAL SHIPPING - International buyers, you should know the best/safest way to ship into your own Country. We will ship any way you like, but the responsibility is on you once the package leaves our possession and we provide proof of acceptance by your requested shipping provider.

- Preferred shipping method is USPS Express Mail International. This generally costs $65 ($80 for Russia and associated countries...it's a LOT more work for us). This service has tracking and available insurance, but only covers insurance for the declared value. A declared value of $250=$250 insurance, $250 back to you if it goes astray (shipping charge is not refundable). If you want a declared value of $45, that's all you get back should it go astray.

- Least expensive shipping is USPS Priority Small Flat Rate Box or Envelope for $35. (If it does not fit into a Small Flat Rate Box or Envelope, a Medium Flat Rate Box is $70). There is usually tracking to most Countries. But tracking is not always completed after the package leaves the US. Low declared value is no problem but we cannot be responsible for the package once it leaves our possession. 

- Safest shipping method is FedEx or UPS. Prices vary by Country/destination. Generally, International shipping runs $100 and up, but guarantees delivery by a specific date.


- NO REFUNDS AT ALL IF CUSTOMS IMPOUNDS YOUR PACKAGE. We have no control at all with other Countries Customs Agencies. It is YOUR responsibility to know your import laws as we follow your instructions to the letter.

Any questions about this, please ask before you buy.

BACK ORDERS - We will strive to give good service, however there will be times when back orders are unavoidable. If this problem occurs, your order will be shipped except for the back ordered items. These items will be forwarded as soon as possible. Refunds available upon request. There are no charges for shipping back orders.

AUTOS/BALISONGS/BUTTERFLY KNIVES -  Automatic Knives and Balisongs/Butterfly Knives will NOT be shipped to Canada, Germany, Australia or to the UK due to Customs restrictions.  These knives will also not be shipped to any US City, County or State that is prohibited by law, unless placed by active duty Military or LEO (ID required)--Know your local laws before ordering.

RETURNS - All returns or exchanges must be requested within 3 business days of receiving your order. Returned items must be in the same condition as when they left our store (no returns for used items). All returns are subject to a 15% restocking fee, unless there was an error on our part. Shipping fees are not refundable.

We will provide instructions for the packaging and return of your purchase with the original or a copy of your packing slip. We do not accept any C.O.D. return packages. If there is a problem due to our error, we will do what ever we can to make it right--communication is key.

ERRORS - We try to keep errors to a minimum and maintain reasonable prices but sometimes typos happen. Occasionally, our suppliers raise their prices unexpectedly and we may not be in step with those changes. We reserve the right to sell our products at the appropriate prices and will not honor the sale of any product at an erroneous price. We apologize in advance if this happens.

Contact Info: 

Pacific Edge Cutlery
44489 Town Center Way
Suite D #473
Palm Desert,  CA  92260
 

Phone: 760-409-5151

email: mail@pacificedgecutlery.com